How can we help?
Answers to common questions, and how to reach us.
I didn't get my sign-in code
Check the number and country code, make sure you have signal, and wait a minute before asking for a new code. Too many requests can be paused for a while to stop abuse.
My messages show as unreadable on a new phone
Text in one-to-one chats is encrypted on your phone with keys that stay on your devices. Restore your keys with your recovery code or PIN when you sign in. Without them, older encrypted messages cannot be read on the new phone.
Calls don't ring when the app is closed
Allow notifications for Zenova, allow it to show full-screen notifications, and on Android turn off battery optimisation for Zenova. On iPhone, allow notifications and keep Zenova's background refresh on.
A file is too large to send
Free accounts can send photos up to 5 MB, videos up to 16 MB and files up to 25 MB. Zenova Pro raises these limits.
Someone is bothering me
Open the chat or profile and choose Block or Report. You can also control who can message you and who can find you by phone number in Privacy settings.
Managing or cancelling Pro
Pro is billed by the store you bought it from. On Google Play, open Payments and subscriptions → Subscriptions. On iPhone, open Settings → your name → Subscriptions.
Contact us
General help
Questions about using the app, bugs, billing.
support@zenovachat.com
Privacy and data
Access, correction, export or deletion of your data.
privacy@zenovachat.com
Safety reports
Abuse, threats or child-safety concerns.
safety@zenovachat.com
Want to leave? See how to delete your account.